Welcome to Cold Ready Shop’s FAQ section! We’re here to help you with any questions about our premium cold-weather gear, shipping policies, returns, and more. Whether you’re preparing for mountain adventures or urban winter style, find your answers below.
Product Questions
What types of cold-weather products do you offer?
We specialize in high-quality cold-weather gear including:
- Performance jackets (fleece, insulated, casual)
- Kids’ outerwear and hoodies
- Headwear (balaclavas, cycling caps, ear bands, hats)
- Gloves and mitts
- Arm warmers and clothing accessories
How do I choose the right size for jackets and outerwear?
We recommend checking our detailed size charts available on each product page. For technical outerwear, consider whether you’ll be layering underneath. If you’re between sizes or need specific fit advice, our customer service team at [email protected] can provide personalized recommendations.
Are your products suitable for extreme cold conditions?
Yes! Many of our insulated jackets and technical outerwear are designed for sub-zero temperatures and harsh conditions. Look for products with specific temperature ratings in their descriptions. Our balaclavas, gloves, and accessories also provide protection against wind and extreme cold.
Shipping & Delivery
How long does shipping take?
We process all orders within 1-2 business days. Delivery times then depend on your chosen shipping method:
- Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
- Free Shipping (orders over $50): 15-25 business days via EMS
Do you ship internationally?
Yes! We ship worldwide to fuel cold-weather adventures across the globe. However, we currently cannot ship to some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.
Can I track my order?
Absolutely. Once your order is dispatched, we’ll send you a confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We stand by our gear with a 15-day return policy from the date of delivery. If any item doesn’t meet your expectations for warmth, quality, or style, simply contact our customer service team at [email protected] to initiate your return. Items must be unused and in original condition with tags attached.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or there was an error in your order. In these cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily, save your shipping information, and access order history for future reference.
Customer Service
How can I contact customer service?
Our team is happy to help! Email us at [email protected] for any questions about products, orders, or returns. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM Eastern Time. Emails received outside these hours will be answered the next business day.
Ready for your next cold-weather adventure? Explore our collections of performance-driven jackets, hats, gloves, and accessories today. At Cold Ready Shop, we combine preparation with adventure and delivery with reliability.